Support

The subscription belongs to your account, so you get in by signing in. Install Kilos, open Settings, Account, Subscribe, and tap “Already subscribed? Sign in”. Sign in the same way you did on the page after paying: with Apple, with Google, or with your email and the sign-in code we mail you.

Did not sign in on that page? Use the email address you paid with and the subscription is found from your receipt. If you still cannot get in, mail [email protected] from that address and you will get access the same day.

If you subscribed on this website, open the manage page and cancel there. If you subscribed inside the iPhone app, open Settings in the app and tap Subscription, which opens Apple’s own manage sheet. On Android the same button opens the Google Play subscription page.

Cancelling keeps your subscription until the end of the period you already paid for. Your training history stays in the app either way.

The yearly plan starts with three days free. Cancel any time before the third day and you pay nothing. If you do nothing, the year starts and the card is charged. The monthly and weekly plans have no trial and are charged straight away.

Yes. In Strong, export your data to CSV (on Android it is under Data management, then Export data); in Hevy, export your workouts as CSV. Then in Kilos open Settings, Import & export, choose Import from Strong or Import from Hevy, and pick the file. The app shows the steps for getting each file. Both the iPhone and the Android Strong export formats are read.

If you bought in the app, tap Restore purchases on the subscribe screen. If you bought on the web, tap “Already subscribed? Sign in” there and sign in with the same Apple, Google or email account you used when you paid. If it is still locked after that, mail [email protected] and say which way you paid; that is enough to find the purchase.

Logging a workout is entirely on the phone and needs no connection. The coach needs one, because it runs on our server. Anything you log offline syncs the next time you have signal.

Open their post or profile, tap the ⋯ menu and choose Report or Block. In a workout together, the same choices are on their row in the lobby. A blocked user can no longer find you, invite you or see your profile and workouts, and is not told.

Every report is reviewed within 24 hours, and content that breaks the community rules is removed. You can also mail [email protected] with the username and what happened.

In the app: Settings, Account, Delete account. From here: the delete page. Deleting the account removes your training data from our servers. It does not cancel a subscription bought from Apple or Google, so cancel that first.